Return Policy

Within 30 days of receipt of your order, you may return any item for a full refund, under the following conditions:

• Items must be in their original condition, with original packaging and accessories
• Music merchandise (tapes, DVDs, CDs) must be unopened (i.e. all plastic wrapping must be intact and factory sealed)

Naturally, we can process returns and refunds only for items purchased from http://store.royorbison.com

1-2-3 Process

Just follow the 3 easy steps below:

1. On your packing slip, please write the reason for your return.
2. Wrap the merchandise securely and box it with the packing slip.
3. Affix the return label from the front of your packing slip on the package and ship to the address indicated on the label. *

If you do not have your packing slip, please indicate the order number on a separate piece of paper.

Our Address:

Roy Orbison International Fan Club

attn: Returns
1625 Broadway Ave
2nd Floor
Nashville, TN 37203
United States

Returning a Gift?

Just return it to us within 30 days of receipt. We will issue a gift certificate refund to the gift recipient at the same address to which the order was shipped. (Don't worry, we won't let them know about your return.)

Please be sure to include either your packing slip or the e-mail address and name of the person who gave you the gift.

Damaged or Exchanges Items

We're sorry, we are not able to process exchanges online. Please contact us via phone or email. Exchanges originating from and shipping to United States addresses are usually delivered within 2 - 3 weeks from time you put the exchange in the mail, as long as the product is available. If an item is on back order, delivery may be delayed until product is available. If an item is discontinued you will be notified via email by our Customer Service Department. Product must be sent with unopened, original packaging. For damaged items please contact our Customer Care Center. A replacement will be sent if available, if not a refund will be processed.

Cancellations

If you would like to cancel your order, please call our Customer Care Center at 1-615-242-4201 or mailto:orderhelp@fanfire.com. If your order has already shipped from our warehouse, we cannot cancel your order and you must follow the returns process describe above.

Refunds

Once we have received and processed the returned item, we will notify you via email of your refund. If the return is due to our error, Fanfire will refund the entire cost of the original order including shipping.

Problems, Questions, Suggestions?

If you have any problems with your order, please don't hesitate to contact us at mailto:orderhelp@fanfire.com. You can also call our Customer Care Center at 1-615-242-4201.